Thanks for your interest! Rest assured - we are working on it.
We utilize USPS and FedEx for most home deliveries. Please check your tracking number and trace the package. On odd occasions, the carriers will get confused with the delivery address and mark the package as "undeliverable". If this is the case, please write to us and we'll get a bag re-shipped to you ASAP while we sort out the delivery issue.
We are always on the lookout for new additions to the Kimera community. Please contact us and tell us a little bit about yourself!
Not to worry. The white chunks are actually the powdered Brain Vitamins (most likely Alpha GPC) that didn't get dissolved in the mixing process. Our coffee only contains five ingredients -- ground coffee, Alpha GPC, L-Theanine, Taurine and DMAE, so any white residues are simply undissolved amino acids which are perfectly safe to consume.
Press it with a spoon and mix it back into the bag and you should be good to go!
We work with many wholesalers, distributors and retailers and have many programs in place to suit a variety of needs and situations. Write to us at logistics@kimerakoffee.com and let us know what you have in mind.
