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Frequently Asked Questions (FAQ)


Why don't you ship to my country?

Help! My order hasn't arrived!


Is my coffee expired?

What's that valve on the Kimera Koffee bag for?

Sub & Save - I can't access my account (to cancel, modify, update CC, etc.)!

There are white chunks in my bag of Kimera Koffee. What gives?

Is Kimera Koffee vegan?

Is Kimera Koffee organic?

Where do your Brain Vitamins come from?

What type of beans do you use?

Are your Brain Vitamins performance-enhancing drugs?

Does Kimera contain Mycotoxins?

What's the best way to store Kimera Koffee?

Does a coffee filter eliminate the Brain Vitamins in any way?

Are Brain Vitamins affected by hot or cold water?

How much Kimera Koffee can I have per day?

What type of grind size does Kimera use?

How do YOU drink your Kimera?

Is Kimera Koffee Fair Trade or Organic?

Why won't my discount code work?

Why can't I feel the effects of the Brain Vitamins?

What's the difference between Original and Focus?

Wholesale & Distribution

Do you have wholesale pricing?

Ambassadorship & Affilaites

Do you have any sponsorship opportunities available?

How can I join your Affiliate Program?

Rewards Program & Discounts

How do I use my rewards/points?

How do I add points to my Sub & Save?

Why won't my discounts work?

Our Policies

Return & Cancellation Policy

What's your Return Policy?

What's your Cancellation Policy?

Privacy & Security Policies

What do you do with my information?

Do you disclose any of my information?

Where is my data stored?

What about third parties and my information?

What are your Security policies?

Do you use any cookies in your site?

Anything else I should know?

I want to see your full Privacy & Security Policies!

I'd like to contact you regarding your Privacy Policy!

Terms of Service


Online Store Terms

General Conditions

Accuracy, Completeness and Timeliness of Information

Modifications to the Service and Prices

Products or Services

Accuracy of Billing and Account Information

Optional Tools

Third-Party Links

User Comments, Feedback & Other Submissions

Personal Information

Errors, Inaccuracies or Omissions

Prohibited Uses

Disclaimer of Warranties & Limitation of Liabilities




Entire Agreement

Governing Law

Changes to the Terms of Service

Contact Information